Pathetic Service

As part of my contract I chose Afrihost to manage my Telkom Line on my behalf. I reported my faulty Telkom/ADSl line on the 19/02/2016. Since then the call was \escalated\". I have since contacted Afrihost on two different times to enquire if they can assist me in getting my faulty line fixed. The answer was that that the call was escalated - we do not have any control over Telkom you have to wait. I enquired how long will I be waiting as I have been waiting for two weeks. The response was they do not know it can be three weeks four weeks... So why are the customers paying the Telkom management fee as Afrihost only reports a fault on your behalf and have no additional control/input on this.<br> After being without an ADSL for more than two weeks I am STILL WAITING for feedback or assistance from Afrihost...<br> "