Pathetic Service

I am an Afrihost customer for about 3 years and the service has really changed over the years, in the beginning it was a case of a successful tech startup that actually cared about customers. Afrihost has now become a greedy South African that doesn't give 2 ****s about customer service. If you look back at my account you will see I was a Web Services Customer, then as an Uncapped customer and now as a Mobile Data Customer. I have been with Afrihost for just about 3 years and as much as I used to love the products and your services I am truly disappointed in the service. It took about a month for the Skills Development Manager to contact me because he noticed the Social Media team wasn't responding to any of my queries. He had his assistant deal with the matter and then his assistant dealt with it up to a point and again that no care attitude kicked in and I have since not had a response from Afrihost. Due to the lack of response I then decided to cancel my Afrihost services on the 25th when the billing cycle ends and according to the Afrihost App it would end that day, only to find out that suddenl y policy changed and it now ends on the 23rd and I am being charged again.