Pathetic Service.

I have been a client of Afrihost for a number of years but the service I have received when trying to resolve an issue with my faulty router is PATHETIC.

I logged a Return Request on the 16th of January 2019 as the wireless router that I received is faulty. I was told that once the assessment of the device was complete I would be charged for the courier fee if they felt that I was the reason for the fault on the device. The device was faulty out of the box. Yet I was billed straight away for the courier fee.

I was told that the faulty device would be collected by 11am on the 23 of January after multiple calls complaining about the fact that I was billed when I should not have been billed and that the device was still not collected.

Today is the 25th of February and I am still waiting for the courier to collect the faulty device.

I have called so many times asking for feedback and nothing.

What the hell is this? The service is the worst that I have received and right now I feel that I want to cancel all services that I have with Afrihost.

Seriously Unhappy Customer.