Pathetic service

Dear Any Manager Out There (Afrihost)

I have never had such inadequate and ********** service as I have from this company. I am still waiting for a manager to contact me, your customer satisfaction checks via SMS are either not working or a complete lie to mute your customer. So are your “we will call you back service.”

I would like to report how pathetic your service has been, and how many of your staff members should be fired for being useless, and not following up to see if the customer is satisfied.

On the 18th May, I upgraded my Fibre Line at Moodie Str Constantia Kloof from a 4mb to a 20mb to which you gladly billed me pro-rata usage for the remainder of the month. If this upgrade was immediate, this would be fully acceptable but it wasn’t. After numerous calls and false information given by your staff, I am still without my increased speed, yet you have billed me for a full month on top of this pro-rata for no service delivery.

I have been told the issue is with Vuma and I should contact them, Vuma tells me that the ticket is incorrect. I then gave this information back to you and get told a Fibre person will look into it? No one is looking into anything!!! I was also told “oh upgrades happen only on the 1st of the month” so I waited, and asked why did I get billed pro-rata then? I still dont have an answer.

I have filled in support tickets in your client zone, still I have no reply. Your whatsapp chats are a joke as well.

What does a person have to do to get any service out of you?

Vumatel says that we should have a conference call to sort this issue out once and for all. But I can never get you on the phone so how does that work? And seriously, you expect your client to get on a conference call with you, to sort out an issue that you have internally?

This is an absolute joke of a company! I am giving you exactly 24 hours to fix my issue and if not, I will get my lawyer involved with this. I have had enough.

Secondly I have spent hours of my time and money trying to fix an issue that should never be, I am pretty sure you will have a heart attack should I send you an invoice for that. Thus you will Credit me my Pro-Rata invoice and I think as a form of accepting guilt you will credit me a full months of fibre as well!

AS NO ONE should have to resort to such extreme measures to get some form of a service out of your company!