Pathetic Service

If i had the option of selecting no stars i would because they don't even deserve a star! And as for the nature of the review being limited to just one is definitely in their favour. Yes i am irate, i switched from Telkom to Afrihost due to bad service and little did I realise i was going from bad to pathetic, when you call sales your call is answered almost immediately and that's where the service stops. Try calling the fibre department, oh yes there is no option on the IVR yet for the Fibre so you have to call reception only to be told that you are caller number 33 and there is a 42 minute wait time, then you get transferred to the Fibre department only to be told you are 28th in the queue with and average wait time of 34 minutes.

I ordered a 10Mbps Fibre option as I already had Openserv Fibre to my home. I was activated immediately and was impressed with the prompt service i received and that is where it stopped. My service was up for one day from the afternoon of the 24th of September 2017 to the evening of the 25th of September 2017. When i called on the 26th i was told that Telkom had not released my line into the pool. I took this up with Telkom and was assured that this was indeed done otherwise Afrihost would not have been able to provide me with the 1 day's service, after calling Afrihost several times through the course of the week and waiting to be serviced as there is always at least 30 calls in the queue before you when you call which is completely understandable now i was given almost every excuse under the sun from a general Fibre problem at Openserv whom i called and they indicated no issue, to a fibre problem just at my house, to Telkom not releasing the line again.

I opted to cancel the service and was debited for the week i did not have service, **************** but lesson accepted and i thought we were all done only to be debited for a full month again 3 days later! The service worked for one day, i cancelled the (no)service and then i get a full months service fees ****** by Afrihost, try calling accounts and WHA! you are caller number 48 in the queue with an estimated wait time of 53 minutes!!!!

If it wasn't for pathetic service you would be providing no service at all except for *****ing monies for services you can't deliver!