DO
David O
1 reviews | Active since May 2013
23 Sept 2015, 09:26
Pathetic Service
Hi,<br> I sent a mail on Fri, 18 Sep 2015 at 20:41, Reading as follows: \Hi
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Afrihost.com's replyOfficial
23 Sept 2015, 11:43Hello Gollyborg,
We are truly sorry that you are unhappy with your billing.
Please note that when you downgraded, you initially downgraded to a free product and then upgraded twice to 4GB and then 10GB. This generated the billing which you are disputing, which could be easily resolved by contacting our accounts team.
The billing has been credited and the suspension has been removed. However, as per our terms, any billing which is not honoured can result in suspension or other applicable penalties mentioned therein. Please ensure that going forward your account is settled as billed - we will always be open to engaging with you if you have discrepancies or billing disputes.
Kind regards
The Afrihost Team
We are truly sorry that you are unhappy with your billing.
Please note that when you downgraded, you initially downgraded to a free product and then upgraded twice to 4GB and then 10GB. This generated the billing which you are disputing, which could be easily resolved by contacting our accounts team.
The billing has been credited and the suspension has been removed. However, as per our terms, any billing which is not honoured can result in suspension or other applicable penalties mentioned therein. Please ensure that going forward your account is settled as billed - we will always be open to engaging with you if you have discrepancies or billing disputes.
Kind regards
The Afrihost Team
Afrihost.com's reply23 Sept 2015, 11:43
Official
Hello Gollyborg,
We are truly sorry that you are unhappy with your billing.
Please note that when you downgraded, you initially downgraded to a free product and then upgraded twice to 4GB and then 10GB. This generated the billing which you are disputing, which could be easily resolved by contacting our accounts team.
The billing has been credited and the suspension has been removed. However, as per our terms, any billing which is not honoured can result in suspension or other applicable penalties mentioned therein. Please ensure that going forward your account is settled as billed - we will always be open to engaging with you if you have discrepancies or billing disputes.
Kind regards
The Afrihost Team
We are truly sorry that you are unhappy with your billing.
Please note that when you downgraded, you initially downgraded to a free product and then upgraded twice to 4GB and then 10GB. This generated the billing which you are disputing, which could be easily resolved by contacting our accounts team.
The billing has been credited and the suspension has been removed. However, as per our terms, any billing which is not honoured can result in suspension or other applicable penalties mentioned therein. Please ensure that going forward your account is settled as billed - we will always be open to engaging with you if you have discrepancies or billing disputes.
Kind regards
The Afrihost Team