PATHETIC SERVICE

Good day, legals After seeing an ad I contacted a well known ISP regarding fibre-to-thehome via their WhatsApp chat. This was on 09/03/2023. After stating that I would like to migrate my current ISP (and some confusion on their side), I was asked to confirm my address. Which I did. The agent then stated that there is a 20/10 mbps for R497. At this point I proceeded to give notice to my current ISP. I then on 25/03/2023 contacted the new ISP via email. By the 28/03/2023, after several emails, another agent confirmed the same 20/10 package as mentioned above. Soon after, another(third) agent rep**** with: "I profusely apologize for the confusion and any inconvenience caused.

To clarify all of this, this is the information I have gathered with regards to the promotion ***ISP is running.

1. The promotion is only for new sign ups (installation) this excludes migrations.".

To which I rep****: "These t's & c's should have been brought to my attention by YOUR staff(two individuals on separate occasions) before I cancelled with ****ISP.

I made it very clear that I wanted to migrate and what my address was.

Surely the onus to see if I qualify, should be on your consultants".

The last reply from them was: "I apologize on behalf of my colleagues for misleading you.

The mistake was not mentioning the T & Cs of the promotion, I profusely apologize for that inconvenience caused.

You can contact your ISP to retract the cancellation, as there is a 30 day period served before the official Termination.

Again my apologies for the misleading information on our end".