Pathetic service

Paying for data use and network every month. Long standing client. The network tower in the area is faulty for more than 7 months. No assistance received from Afrihost whilst I am paying them. I went to the head office to lodge the complaint. They only update me when I send another email and the updates have false info. They state I need to give detail whilst I personally at their offices gave all the info sitting next to an Afrihost consutant. I submitted the same info on three occasions. The system they have also do not have all the details of my emails. I now have to drive where I get signal before I can use Afrihost. Ticket numberCWQ-***.<br> Just been on the phone for half an hour waiting to speak to a person who could not assist me. I asked to escalate it to another manager after holding for 10 minutes I put the phone down. Afrihost has gone from very good to very poor....be careful