SH
Shaun H
1 reviews | Active since Sept 2013
19 Jun 2015, 09:30
Pathetic service
Your service is really pathetic, i've been struggling for almost 5 weeks to get you guys to fix my account. You are charging me for a 10mbps package but my line is synced at 4mbps. You have made one promise after the other to send my details to telkom and fix my line. It's really awesome that you have people responding to my support tickets late into the evenings, but what use is it if you don't resolve any of them. My last ticket number is OTK-***4. You just stopped commenting on my facebook post, so I will continue to post on every platform until my account is fixed. Follow the facebook comments on [URL Removed]<br>
Helpful (0)
Replies (1)0
Replies (1)
Afrihost.com's replyOfficial
19 Jun 2015, 17:40Hello ShaunHav,
As it stands at the moment, your ADSL line is currently still on the 4Mbps sync profile. Your ADSL line upgrade to 10Mbps has not yet been completed by the Telkom system. We are currently waiting for Telkom to remove the pending order for the change to the 10Mbps profile so that it can be manually submitted and completed by Telkom to ensure that you receive the 10Mbps as soon as possible.
We have already credited your account fully for the period you should have been on 10Mbps instead of 4Mbps, and this credit should already be visible on your profile.
You are welcome to direct any further questions or queries that you may have directly to ***.
Kind Regards,
The Afrihost Team.
As it stands at the moment, your ADSL line is currently still on the 4Mbps sync profile. Your ADSL line upgrade to 10Mbps has not yet been completed by the Telkom system. We are currently waiting for Telkom to remove the pending order for the change to the 10Mbps profile so that it can be manually submitted and completed by Telkom to ensure that you receive the 10Mbps as soon as possible.
We have already credited your account fully for the period you should have been on 10Mbps instead of 4Mbps, and this credit should already be visible on your profile.
You are welcome to direct any further questions or queries that you may have directly to ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply19 Jun 2015, 17:40
Official
Hello ShaunHav,
As it stands at the moment, your ADSL line is currently still on the 4Mbps sync profile. Your ADSL line upgrade to 10Mbps has not yet been completed by the Telkom system. We are currently waiting for Telkom to remove the pending order for the change to the 10Mbps profile so that it can be manually submitted and completed by Telkom to ensure that you receive the 10Mbps as soon as possible.
We have already credited your account fully for the period you should have been on 10Mbps instead of 4Mbps, and this credit should already be visible on your profile.
You are welcome to direct any further questions or queries that you may have directly to ***.
Kind Regards,
The Afrihost Team.
As it stands at the moment, your ADSL line is currently still on the 4Mbps sync profile. Your ADSL line upgrade to 10Mbps has not yet been completed by the Telkom system. We are currently waiting for Telkom to remove the pending order for the change to the 10Mbps profile so that it can be manually submitted and completed by Telkom to ensure that you receive the 10Mbps as soon as possible.
We have already credited your account fully for the period you should have been on 10Mbps instead of 4Mbps, and this credit should already be visible on your profile.
You are welcome to direct any further questions or queries that you may have directly to ***.
Kind Regards,
The Afrihost Team.