Pathetic response

I called Afrihost today. Firstly there was no record of my VMU number and the agent then asked for my ID number. Afrihost has not bothered to respond to my last e-mail. My partner, Mark da Silva, posted the problem on your FB page yesterday. The agent today just said 'we were out of stock on routers but they arrived on Friday and we are processing'. Why are you not open and up front with customers from the start? The customer is told two to three days when you are fully aware that it not the case. Openserve has been here on Tuesday and have just arrived now. I asked to speak to the Customer Care division after speaking to the agent this morning and the hold time was sixteen minutes. Who can possibly hold on that long?

What do I do now?