Pathetic lack of service and un-informed Service Agents

Pathetic, clueless and lies to customer, We placed an order on the 12th of March to activate/enable/configure the EXISTING Metrofibre in the house and to date NOTHING has been done. Constants whatsaps and phone calls to be told today 29th a ticket will be logged with MetroF because an installation is required. Allow customers to collect NTO/CPE themselves - before even using Afrihost I am regretting this!!