Pathetic is a nice word for them

I rated this company a one but that is still too nice for them. Since November 2022, I have been having issues with the fibre connection and has lost so much time of not being able to use my internet and when you call Afrihost they tell you to contact the accounts department to get a credit. Well let me tell you they only have an accounts department to get money from you, not the other way around cause my email went into outer space. Today I have been without internet for 9 hours and still ongoing but Afrihost being the service provider they are, just gives you the scripted response and brushes you off. It is not their problem, it is the diverse provider but just you be late in paying them, wow then the threats start.