Pathetic experience. All this and the account is not even active yet.

<p>Subscibed to DSL service. Then you need to send them a copy of your ID for verification. Sent them the copy and after 3 hours rep**** that they do not accept black and white copies. It does not state anything regarding this.</p> <p> </p> <p>No back and forth correspondence that I need to verify my account to cancel it?? It is simple Afrihost, I payed you the subscription amount, now my account is not active yet so do the reversal of payment and cancel my account. What nonsense is this to verify the account first before cancelling it? Why can you not cancel it on my behalf? I am giving written consent from the email address registered on your Client portal.....</p> <p> </p> <p>Snippet from support email:</p> <p> </p> <p>"We would still need to verify your account, to enable you to cancel your services. Unfortunately, we can't cancel these on your behalf:("</p> <p>"We would however still need to verify your account, and then you will be able to proceed with cancellation thereof, the same way you signed up for our services."</p>