1 reviews | Active since Aug 2012
Pathetic customer support
Since 06-01-2015 I am having daily problems sending e-mail. Each time the problem is resolved without doing any changes. This has been reported to support on numerous occasions. The problem started when Afrihost started using a certificate belonging to MTN business and my e-mail client reported the certificate does not belong to Afrihost..<br> Currently I am seeing how e-mail is either not send or send up to 99% just to get a msg at 99% that the mail cannot be send due to a local network problem. At all times my internet is working 100% and the problem only relates to the mail server.<br> The best support I received was from Regomoditswe.M who indicated the problem will be investigated on 31-03. Needless to say no further progress. Adrian also tried without success and it was just left there.<br> Support tickets:#RPO-***2,#JPA-***6,#XCB-***2,#JPA-***6,[#HOP-***1,#VZH-***2,#SPY-***6,#UKP-***7,#PZG-***3,#HDO-***6,<br> After all these support tickets I have given up getting support from Afrihost.<br> Yesterday I could not sen e-mail for over 5 hours Again the problem resolved itself.
We apologise for the problems you have had with your mails.
Our team will be in touch to try identify where the problem is and see how we can fix it.
We apologise for any frustration caused. Our team will contact, please work with them to resolve the problem.
Regards
The Afrihost Team
Best regards,
We apologise for the problems you have had with your mails.
Our team will be in touch to try identify where the problem is and see how we can fix it.
We apologise for any frustration caused. Our team will contact, please work with them to resolve the problem.
Regards
The Afrihost Team
Best regards,
