Pathetic customer service who has no compassion

I am appauled by the level off assistance that I was provided by afrihost especially at this time during lockdown. I have faced difficulty with regards to payment and thus my arrears amounts as I was not working and it was no work and no pay. I have resumed back to working as I have got another job we're I am in a better off position and as requested on numerous emails and calls and requested calls back I have asked for assistance we're my line not be suspended of which it was and I would make payment at the end of June in full outstanding amount of all arrears and and current installment. Request from speaking to managers and Even and email response to the manager Wendy of which I had no assistance and just a blatant response on the matter were I am not being able to be assisted. We're is the level of compassion for consumers that use the service. Yes I do understand we're as a company you also have obligations but as consumers we have obligations aswell and during this time we have had payments breaks and options from other services. I am back at work and I am working remotely from home and the office I have sent a copy of my contract aswell which was attached . I don't have access to the internet at home and it's getting difficult to get data daily to work from home I asked for humble assistance from afrihost and I was not been even taken into consideration the assistance I needed I am really disappointed in the level of service I even tried getting another ISP but I'm locked on afrihost and thus I can't get another internet provider to have access to the internet to work. I honestly don't know who else to speak to please can I humbly request assistance from any head in the department. I have posted on hello Peter to provide review on the level of service that was provided by agents Vallencia and the manager Wendy of how blunt they were.