Pathetic Customer Service

I opened an account with Afrihost for Wifi, on the same day they have deducted R250 from my account for the router and I received it the following day. Since the day I received the router nothing happened further on. When I went through the whatsapp chat line, I informed them that my wifi needs to be activated, they advised that OpenServe needs to activate my Fibre box. Afrihost never advised me what they will need to activate the fibre box. Openserve called me once when I was at work to give them the S/N number on the fibre box, witch I did not have with me as I am at work, I asked them to call me at 17:00 when I am home, they said that they only work until 16:30. The following day no one called me, I had to do the whatsapp thing with afrihost again, if you don't reply within 2mins they stop the chat and you have to start all over again! I tried to call openserve, but you cant the line just cuts off at the end all the time. It has been 3 days now since they deducted money for the router and I still don't have internet, by the end off today it will be 4 days.

I can advise anyone to NOT use OPENSERVE as a provider nor Afrihost as the service is pathetic from the start till finish!!!