Pathetic comunication service

I have been with Afrihost as ISP and website host and have constantly experienced difficulty in comunicating technical problems with them - their call centre do have long waiting queues and one gets shofted from one service operator to the other. What is, however, most frustrating is that they at Afrihost as a rule do not respond to emails. To sum up, the experience is that Afrihost is hiding behind a digital wall and one misses personal attention when it is most needed. In February this year the website just suddenly malfunctioned and all acces to the website was blocked - a fault entirely on the side of Afrihost as the host. We requested Afrihost to restore a backup immediatly from a previous date, but eventually only after numorous failed restorations, the website was restored after three weeks of being down. As can be imagined, this has caused Ditsem Nuus as newspaper enormous loss of business. Up to this day Afrihost has completely ignored our complaints, let alone sending a written apology. This has caused me to give notice to Afrihost of termination of their service, but still Afrihost has remained completely silent. I have truly never experienced such bad service.