PATHETIC AFTER SERVICE

This is the 3rd time i have had issues with connectivity. I logged a complaint this morning,and no1 seems to care. When i asked what do i have to do ro cancel,then i was told about a cancellation fee. Really how is it my fault that within a space of 1 month,i logged 3 complaints of the same issue,and it is not resolved. We cancelled our contract with MWEB, which was/is way better than Mitchells Fibre. All Mitchells Fibre is good at is making empty promises. Now they want me to sit without Internet till next week Saturday,when someone is at home. Why dont u guys make a special arrangement for your customers,that do work during the day,esp if it is the 2nd or 3rd time the customer is having the same issues?????VERY VERY DISAPPOINTED. Its true what they say,stick to what you know,in this case it is MWEB. I had to buy me DATA, everytime i want to log a complaint on there website or request a call back,and everytime its the same thing,switch off your Router ma'am for 5 to 15 minutes. The router has been off the wholeday yesterday till 16:00 and still no connectivity