Pathetic Afrihost Service

The worst service I have experienced together with Vumatel

I have been struggling now for almost three weeks trying to get my fibre line activated. I am the new owner of the property and apparently the object number is subject to abuse policy.

Now each time i try to explain this to the ISP and Vumatel no one seems to know how to fix the issue.

Vumatel blames the ISP. then the ISP blames the Vumatel. It got to such a point that I even drove to the vumatel offices in Bryanston and Afrihost offices in Rivonia but i was turned away from Vumatel and Afrihost again just passes it to Vumatel.

Each time a new ticket(i am now on about 6 tickets) is logged its an additional 72 hours turnaround time. Now the order has been escalated to an SDM but again i have to wait for 72 hours.

Their service is so bad that even the whatsapp consultants dont even care about customer service. I was on a chat with Richard D, and a response to a message that i got read " ...pointing fingers (at Afrihost) is not going to help". He further goes on to say "... i am telling you like it is". He then accuses me of telling him that he is the one pointing fingers. To end it all off he says that Vumatel is the problem and not the ISP and abruptly ends the chat. Like really Afrihost, do i really need to go through all this abuse just to get a Fibre Line? If thats the case, i rather change my ISP to the little guy who still cares enough to put customer service first.

Absolutely disgusted by Afrihost for how i have been treated especially since i have been with them for 6 years.

Shame on you Gian and Team!