PATHETIC AFRIHOST

This is 1st time in I don't know how many years, that I need to come here to get my issue resolved. I had the Samsung S21, which I installed my Esim onto. Last year my S21 crashed, I cannot access the device at all. I then tried to load the esim on my Samsung S24+, but could not, and I did not bother again until the 03 February 2026. I tried loading the esim onto my Samsung Fold 7, and it did not want to load. Sibusiso J, was the 1st person I chatted to on Whatsapp. He asked for details so he could verify its me, which I gladly gave him. He suggested I disable my simcard and try to load the esim. The S24+ does not have a simcard in, so I did it on that phone, and it gave me an error message, I tried on the Fold, same error message "Can't add esim. Try again. If this problem keeps happening, contact your service provider for help." He then asked what devices I am using, so I told him. He then suggested I do a simswop. He guided me through via the app. He also said I will get a notification when it is done, which I did the same day. I again tried to load it one either device, and still got the same error message. 04 February, I contacted Afrihost again. Spoke to a Thulanie N. She asked me questions to verify, which I provided. I explained to her what the problem is, and what was done the previous day. She asked about the device I am using, which I told her AGAIN,S24+ and Fold 7, and still does not want to load, still receiving the same error message, sent photos. I told her AGAIN, the S21 where the number was on, the screen does not go on, so I cannot access anything on that phone. She suggested another simswop, I told her that I already did a simswop on 03 February. She asked for a ticket number, etc. And then I received a message from her asking if the number was deleted off the old device. All these questions you keep on asking me I have already answered. i then inquired by her what's the purpose of doing a simswop? Is it not like getting a new simcard, irrespective where the "old" card is? Kindly note that the esim swap would not work seeing you have not yet deleted the esim from the old device, was her answer. Which to me still does not make sense. so what is the next step, seeing that my phone cannot switch on, my question to her. Her answer:They will manually re activate the aSIM Card. Please help confirm on the ticket. I have responded to the email regarding the esim being on my old phone. I checked my emails on the 12 February, and saw an email was sent 08 February from Boitumelo K, which I rep**** to on the 12 February, as I was sick. I checked my emails again yesterday, 16 February, and no reply. I then went to whatsappp again, and this time spoke to a Faith M. Same questions asked, was it deleted from old phone, what phone am I using, she can see a simswop was done. She was checking with her supervisor, and then we got "disconnected". I then attempted again to contact them via whatsapp and got to a Thando B. Same questions, what error message am i receiving, when did you request a simswop?The sim swap was successfully processed on our end When you try to install the eSim now, what error message do you get? My response:As stated, if you go on the previous messages and emails, you will see when the simswop was done, what the questions was that was asked and what my answers were. This is really ridiculous, from the 02 February 2026, I have been struggling. I am getting the same error message I got that time. Please again, go and look at my convos from the 2nd February, and my emails you will find my error message. Then he mentioned a sms, and I went to check, and did not receive a sms even up until today, 17 February, the sms did not come through. Requesting me to do another simswop. How many simswops must I do before getting my old esim number back? This is really pathetic service I have ever received from Afrihost. Get your technical department to contact me so we can sort this out once and for all. I REFUSE to make contact via whatsapp or email, as I get asked the same questions over and over again. DO YOU NOT HAVE A TRAIL OF ALL COMMUNICATION THAT HAPPENED????