Pathetic Accounts Department and Service

I made a payment on the 29th of August for my wifi and on the 1st of September the wifi was suspended due to “non payment”.

I made contact with easypay and they confirmed the funds are in their account and that they would make payment to Vuma. I have been having a back and forth with Afrihost agents as well as Yoliswa from EasyPay because this matter is not being resolved.

I have provided Afrihost agents with the proof of payment that Yoliswa from easypay sent me and for some reason they are not able to allocate the payment. This has been going on for 4 days straight and I need this matter resolved before COB today.

Why are these people put in positions when I as the customer have been doing all the run arounds and following up. It makes no damn sense.