Pathethic service and greed for money

I have been struggling now for almost 3 months to have fiber installed in my home. My neighbours had theirs installed in Jan with this company and thus i initiated my order. at first i was told that my address could not be found and then eventually on the website after my umpteenth time of submitting my details , my application went through and i had to make a payment to conf my order. a lady from britelink called me to conf my installation about 3 weeks ago and when i conf my address with her she had it incorrectly my unit number as my street add and she was going to take up with afrihost, guess what still waiting for an answer but get email every day adv of problems and still cannot find my add. i even went to the extent of sending a copy of my 2 neighbours work orders and still no joy. every excuse made under the sun and still no resolution. i have been told i have to wait 10 days for a refund. How greedy is this company easy to take but hard to refund. I don't want a refund all I want is the fiber to be installed in my residence like yesterday. ticket # ZFY-***5. to make matters even worse after i placed my order on the website and paid i was told by someone in the fibre inquiries department that they could not find my order or payment????. I DO NOT WANT A REFUND JUST FIBER TO BE INSTALLED. I CHECK AGAIN ON THE AFRIHOST WEBSITE AND GUESS WHAT AS I ADDED MY ADDRESS IT ACCEPTED AND GAVE ME AGAIN WHAT OPTION I WANTED TO SELECT. SO I HAVE NO IDEA WHAT ISGOING ON