Pathentic service and unresolved issues

I have been a customer for around 5 years. I signed up for an additional product (fibre) on the 6th January. Before signing up, I called Afrihost and requested a new fibre line to be installed, as part of the promotion that Afrihost was offering. Although I currently have a damaged line, I was directed by Afrihost to make it known in the notes section when signing up.

After the line was to be installed, I was to notify and agree on a date, as i currently have an active ISP till end Jan.

I was activated by Afrihost on Saturday the 11th, just after 2pm. Clearly my request or 'terms' i stipulated were ignored, so we attempt to rectify…

I try to call the number, but the offices are closed. am directed to WhatsApp.

Tried connecting with WhatsApp, but... they are no agents online.

Spoke to billing on the 13th, finally got an answer today, after daily conversations, that i need to speak to fibre.

Spoke to fibre and the manager, Damon, tells the consultant to put me through to billing. I request to speak to Damon to explain that I've just come from billing, but the agents forget to put herself on mute. Damon refuses to speak to me and passes the message that he is busy. I can hear laughter in the background.

Am appalled and disgusted at the service.