Passing the buck

I have been a loyal customer of Afrihost for many years..

I recently relocated my fibre line to a new address.

I completed the required information in 'client zone' and thought all was well.

Some technician came out and installed a fibre box which worked for 12 hours!

Now I've been without a connection for more than a week!

Afrihost keeps pushing the buck to Vumatel and now to another service provider.

Bottom line - Afrihost debits my account, Afrihost is responsible to ensure I have a connection.

Please credit my account!

Why am I paying for services which I don't have?!

Pathetic service!