JO
Johannes O'Kelly
1 reviews | Active since Aug 2013
13 Mar 2015, 14:42
Passing the blame to the customer
I have been a Afrihost client for 2 maybe 3 years now. I am sad to say that they dropped the ball on this one. BIG TIME! I was sent a mail with regards to their double your data promo. The mail came from Gian (CEO) on 9 Dec 2014. In the mail he stated that the promo will be extended to end June 2015. also using his words \You don't need to do anything. Your double data will continue to automatically be added to your account each month.". So me clearly being a person without telepathy thought that I will get this benefit as well. Clearly I was wrong. After a heated discussion with ANITA for Afrihost"
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Afrihost.com's replyOfficial
22 Mar 2015, 19:04Hello johannesok,
We apologise for any confusion.
Due to our system recording different bundle prices, we made the decision to standardise our Capped Bundles in the middle of 2014. The new bundle system would allow for 1 uniform per GB pricing and also include the double data promotion, that was previously on available for clients with data only packages.
A few clients, like yourself were able to keep the discounted bundle prices but could not benefit from the double data promotion as your per GB rate was less than the new per GB rate on the new capped packages. We allowed clients to keep their pricing but in order to benefit from any future promotions, clients had to be on the new bundle system.
To move to the new bundle system, you can unbundle and bundle again in ClientZone. You are currently at a discounted rate, which you can keep but should you wish to get the double data or any future promotions we run on these packages, you will need to move to the new system.
We apologise for any frustration this may have caused you. If you wish to get more information on the new bundle pricing, you can contact us at ***.
Regards
The Afrihost Team
We apologise for any confusion.
Due to our system recording different bundle prices, we made the decision to standardise our Capped Bundles in the middle of 2014. The new bundle system would allow for 1 uniform per GB pricing and also include the double data promotion, that was previously on available for clients with data only packages.
A few clients, like yourself were able to keep the discounted bundle prices but could not benefit from the double data promotion as your per GB rate was less than the new per GB rate on the new capped packages. We allowed clients to keep their pricing but in order to benefit from any future promotions, clients had to be on the new bundle system.
To move to the new bundle system, you can unbundle and bundle again in ClientZone. You are currently at a discounted rate, which you can keep but should you wish to get the double data or any future promotions we run on these packages, you will need to move to the new system.
We apologise for any frustration this may have caused you. If you wish to get more information on the new bundle pricing, you can contact us at ***.
Regards
The Afrihost Team
Afrihost.com's reply22 Mar 2015, 19:04
Official
Hello johannesok,
We apologise for any confusion.
Due to our system recording different bundle prices, we made the decision to standardise our Capped Bundles in the middle of 2014. The new bundle system would allow for 1 uniform per GB pricing and also include the double data promotion, that was previously on available for clients with data only packages.
A few clients, like yourself were able to keep the discounted bundle prices but could not benefit from the double data promotion as your per GB rate was less than the new per GB rate on the new capped packages. We allowed clients to keep their pricing but in order to benefit from any future promotions, clients had to be on the new bundle system.
To move to the new bundle system, you can unbundle and bundle again in ClientZone. You are currently at a discounted rate, which you can keep but should you wish to get the double data or any future promotions we run on these packages, you will need to move to the new system.
We apologise for any frustration this may have caused you. If you wish to get more information on the new bundle pricing, you can contact us at ***.
Regards
The Afrihost Team
We apologise for any confusion.
Due to our system recording different bundle prices, we made the decision to standardise our Capped Bundles in the middle of 2014. The new bundle system would allow for 1 uniform per GB pricing and also include the double data promotion, that was previously on available for clients with data only packages.
A few clients, like yourself were able to keep the discounted bundle prices but could not benefit from the double data promotion as your per GB rate was less than the new per GB rate on the new capped packages. We allowed clients to keep their pricing but in order to benefit from any future promotions, clients had to be on the new bundle system.
To move to the new bundle system, you can unbundle and bundle again in ClientZone. You are currently at a discounted rate, which you can keep but should you wish to get the double data or any future promotions we run on these packages, you will need to move to the new system.
We apologise for any frustration this may have caused you. If you wish to get more information on the new bundle pricing, you can contact us at ***.
Regards
The Afrihost Team