Painfully frustrating and stressful

In a matter of 30 days we have been left with no internet on 2 occasions. The first time took us half a day eigh texting on WhatsApp ( as you do not have the ability to talk to someone)and several people going through the same process to get us up and running. Second time around we were left without internet for 60 hrs. We had Afrihost blaming the infrastructure provider to whom we don't have a contract to deal with. Our Internet came back on yesterday around midday, and to this point no communication from Afrihost to explain what the issue was or to even let us know it is resolved. The loss of income and potential loosing my remote work did not bother them. I had to go sign a contract with vodacom for a wifi rooter for the next 2 years to have ability to work and mitigate potentially loosing my work. I am definitely changing my service provider asap and recommend to anyone who's livelihood depends on internet to steer clear.