Painful Fibre Installation (ongoing and not woking)

<p>Order of events so far:</p> <p>I registered online for Fibre.</p> <p>Recieved an email stating my router is ready for collection.</p> <p>I took time off work to go to Afrihost office and was told they dont have stock and they will contact me.</p> <p>Stock arrived and I was not contacted.</p> <p>Fibre installers came and broke the end points. I was told the technician would be there within an hour to splice new points. I waited and he did not pitch until 2 days later.</p> <p>After splicing was done I tried to register as instructed and the site kept failing.</p> <p>After support calls I was told to do what I had already done which does not work.</p> <p>Support stopped responding to my requests</p> <p>I made a new support call and I was asked for more information that I already gave.</p> <p>Support stopped responding</p> <p>I made a new support call and still failed to get a solution to my fibre not working (each time a new support consultant having to explain everything from scratch)</p> <p>Support stopped responding</p> <p>I noticed suddenly 2 fibre accounts attached to my afrihost account so with all the following calls I requested the duplicate call be removed.</p> <p>Support did not respond to any of these requests.</p> <p>After a few more days requests and requests I had another response from support that Fibre was not ready in my area. Since I knew this statement was incorrect I asked the support agent to double check this. I recieved no response.</p> <p>After some more days I worked out the issue and told the technicians to unlock the device to the wrong mac address and we got the internet up.</p> <p>I requested to cancel my ADSL account and Line and the duplicated Fibre account.</p> <p>I noticed the fibre account was also double debitted off my bank account because afrihost failed to remove the duplicated account.</p> <p> </p> <p>Now 1st May. The two fibre accounts are still active on my afrihost account and is not working at all anymore. The ADSL accounts and my line are still working???? which should have been cancelled. I need this fixed. I cannot be charged again for ADSL and double charged for Fibre which is now not working again???</p> <p> </p> <p> </p> <p> </p>