Paid for no ADSL

<p>hi there </p> <p>i signed up for a new 1mbps home uncapped ADSL package 2 weeks ago. It took one week for telkom to convert the line to ADSL. After getting confirmation from AFRIHOST that the line was now ADSL enabled. I then attempted to connect without any success. The line was absolutely slow. I then thought maybe it's because it's a 1mb line. So I processed to upgrade the line speed to a 2mb line thinking that would solve the problem. Even after upgrading the line speed the internet remained unusable. I lodged a call with AFRIHOST and they lodged a fault with telkom. Telkom sent out a technician today Sunday 11-12-16, and she mentioned that there is a problem with the underground cables, and it could take a few months to sort out. I then proceeded immediately to cancel the service with AFRIHOST, which ends at the end of this month. In all I have paid Over R200 for a service that I have not used not even once. I am hoping as a measure of goodwill and customer satisfaction AFRIHOST can atleast offer some sought of compensation or a discount of some sought. I am extremely happy with my other capped ADSL service with AFRIHOST and have had excellent service from you'll. I always recommend AFRIHOST to friends and family. I also have a mobile package with you'll which I am very happy with. Although it might be TELKOM's fault but R200 is a lot of money to me. </p> <p>Thanks guys and keep up the good work. </p> <p>Account number:<br />A ********** 8</p> <p> </p> <p> </p>