Paid for full month but left without internet connection.

On 17 February, my WiFi connection suddenly stopped working. I waited a few hours before reporting it, thinking it might just be a temporary network issue.

I contacted support, and Zinhle N assisted me. While troubleshooting, she determined that the router I had been provided was faulty. She logged a booking for it and assured me that the device would be replaced with a new one.

Unfortunately, since that day I have received no further assistance or updates whatsoever. Please note that I paid in full for the entire month’s service, yet I have only had connectivity for a few days.