Overcharging(R3200) customer and extremely bad customer support

I am writing this review to warn customers please to check their monthly invoices from Afrihost every month and not just accept that everything is right. Early 2020 I changed my fibre package to Afrihost from webconnection I requested a 50mbps package which at that time was roughly R880 only to find out now in Feb 2021 that I was paying nearly a R100 per month more for my 50mbps(R1117 price invoiced monthly) package than a 100mbps package with Afrihost. Please note still same provider Evotel. After numerous ticket queries made nobody ever had the decency to contact me to say sorry a mistake was made. Lets go a step further and discuss Afrihost loyalty to there customers during this period I was overcharged nobody from Afrihost ever had the decency to contact me to say you are paying more for a slower package why don’t you rather upgrade your package and we(Afrihost) will actually save you some money each month. Just shows you what Afrihost thinks of there customers. Another issue during lockdown 2020 Afrihost upgraded all 50mbps fibre customers to 100mbps for a short period and it all happened automatically without hassles. Its funny how everything just happened then when I realised about the issue of being overcharged by Afrihost I immediately requested the change to a 100mbps fibre package in March 2021. I was told I was late for the change to take affect 1 April 2021 but was told 1 May package will be changed. Guess what its 3 May 2021 still I am on a 50mbps package and no 100mbps package. All I get from support is ways to check linespeed and no solution to get to a 100mbps line. Extremely disappointed with Afrihost dont know what happened as I have been with them for years.