Overcharging for services, lack of ownership to resolve and provide feedback

Regret to have migrated to Afrihost and a endless loop of escalations with no ownership to resolve. I you don't followup you will have no feedback. They close the incident and open a new one.

On the 1st December 2022, I was cut of by the old ISP. Then Afrihost took 5 days to activate my internet. My product selected was a 100Mb line, however since the 5th December 2022 my line speed max out at 50Mb. With escalations to Vumatel, they confirmed that Afrihost placed an order for a 50mb line. At this stage Afrihost already charged met for a 100mb line but im getting no where to get the issue resolved. Afrihost, please stop overcharging me and take ownership to resolve the issue.