Over charged and exploited

I am being charged for two lines after talking to Afrihost from the 22May 2023 via both whatsapp and telephone calls. It should be very easy to retrieve the conversations had as all calls are recorded and WhatsApp messages are saved. I specifically requested assistance to avoid paying for two lines, and the reason I started this conversation on the 22nd of May as we were moving 10th June. I did not want to pay for a line for 30 days at one address and an additional on a new address prorata for the remaining 20 days in June. To my surprise this morning, i see i was billed for two lines for the full month of June. And it seems I will be billed for two lines next month as well as the agent made it clear that both lines are still active and i will not be refunded!!! I informed Afrihost that I wanted to move my line from one address to another and followed there advice and did the migration on the Afrihost site. I struggled with a “B” number but managed to get it done. I followed advice to rather not cancel and open a new line as i would pay for the full month for the old line. Rather do a relocation. Which i did. I FOLLOWED Afrihost’s ADVICE!!!! This morning on Afrihost WhatsApp, the agent informed that both lines were still active and have been and will be billed come month end July. And that i was given bad advice by previous agents. It seems this is the modus operandi if Afrihost. Give bad advice, and then throw your hands in the air and leave the client to pay the bill. All the way Afrihost banks extra cash for services not rendered. If this is what they do with people that have been with the for years what will they do with new clients!?

I HAVE REQUESTED ASSISTANCE TO AVOID PAYING EXTRA, I FOLLOWED AFRIHOST’s ADVICE ON WHAT TO DO AND DID A MIGRATION. AND YET I AM PAYING FOR TO LINES. Be warned citizens of South Africa! This company exploits!!