Outstanding balance for cancelled accounts???
So first of all, cancelled both my mobile packages with Afrihost due to the poor service received from them lately, <br> I signed up with a new ISP and to my surprise the sim cards was never stopped from Afrihost, no surprise though, Now I first need to wait for this to be sorted out!<br> <br> On the 1st both the cancelled accounts was removed from the clientzone, to my surprise on the billing section I now have an outstanding balance of R699.00 for a cancelled account which has been removed from the clientzone and which is not even active anymore??<br> <br> So the outstanding balance is for what exactly?<br> Cancelled accounts with sim cards that are not active?<br> So basically paying for something that doesn't exist anymore?<br> Seriously??<br> <br> Note, normally you should try to keep the clients before they want to cancel, not frustrate them more!<br>
We apologise for any confusion that has arisen.
Please note that the outstanding balance is from January where the monthly debit order did not go through. The outstanding fee is not from this month. As you have correctly noted, the account has been cancelled and no further billing has occurred.
The outstanding amount is from a failed debit order in January.
Regards
The Afrihost Team
We apologise for any confusion that has arisen.
Please note that the outstanding balance is from January where the monthly debit order did not go through. The outstanding fee is not from this month. As you have correctly noted, the account has been cancelled and no further billing has occurred.
The outstanding amount is from a failed debit order in January.
Regards
The Afrihost Team