Order in limbo for a week now

I’ve ordered a router and other equipment from them a week ago. I keep asking when I can expect delivery but I have not received any written communication or tracking number to know where the heck the order is.

I’ve logged multiple queries with different departments. Accounts, Fibre, Sales.

But no one can tell me what’s going on!

Latest ticket number : AZE-***7 It’s now two hours later now, but still no response.

I’ve been patient long enough now.

I work from home, and my manager is also getting worried now.

So this is reflecting badly on me. I can’t even give them answers on when I can expect to have a connection!

Please sort this out asap.