Only customers need to keep to rules, not Afrihost

I have a mixed review today, since I would like to say that the person who spoke to me on the call centre was very helpful and professional even though I am very annoyed with Afrihost. The reason I am annoyed: I requested cancellation of my ADSL service at the beginning of last month. I was assured that cancellation occurs at the end of the month and even got confirmation that services would be suspended at midnight on the 30th of September. When I tried to cancel my Telkom line rental at the beginning of October, they informed me the line was still being held. I contacted Afrihost via phone, I emailed and logged tickets. No response even though I indicated this is urgent. When I phoned again, the person from the call centre informed me that the cancellation was still pending. Now I won't be able to cancel with Telkom this month, which means I'll have to log another cancellation request next month and I'll have to pay them for another month for a service I don't want or need and no one will reimburse me for this unnecessary expense because what do you care? You stated cancellation will be done within 30 days, and you need to understand that if you don't do your job you cause consequences for other people, your customers. Because even though I cancelled, my husband is still paying you for fibre services so I still consider myself a customer.