Ongoing Service Issue – Extreme Disappointment and Lack of Accountability

Dear Afrihost Support Team, I am writing to formally express my extreme disappointment and frustration regarding the poor service I have received over the past ten days. A support call was logged on 4 July 2025, and despite numerous follow-ups, the issue remains unresolved. I was informed that an order had been sent to Vuma; however, no circuit release request was submitted. This oversight has directly contributed to the continued disruption in service. I have requested a manager call me back on multiple occasions, but no one has followed up, which only adds to the perception of a lack of urgency and accountability. What is most frustrating is that I continue to pay for a service I am not receiving. In the meantime, I am forced to use my own data and airtime repeatedly to contact a provider who has failed to fulfill their responsibilities. I say this with all due respect: the handling of this case reflects a concerning lack of coordination and competency, and it has caused significant inconvenience on my end. I expect better from a service provider I have consistently paid on time and trusted with my connectivity needs. I urgently request the following: Immediate action to resolve the outstanding service issue. An official update on the current status and the exact steps being taken. A call from a manager or senior representative without further delay. A discussion around compensation for the lack of service and inconvenience caused. I hope this matter will finally receive the attention it deserves. I look forward to your prompt response and resolution today still or my service can be cancelled.