Ongoing LTE Issues – device locked again 😡😤

To: Gian Visser, CEO of Afrihost

I am at my absolute breaking point with Afrihost’s LTE service and your customer support division. I am writing directly to you because I have had no lasting resolution despite repeated engagements with your team.

For nearly two months now, my LTE device has been locked close to 20 times, each time due to an alert claiming that my device has “changed location.” This is impossible and clearly points to a major fault in your systems. Each lockout leaves me without internet, disrupting my ability to work from home, preventing my kids from completing their homework, and even cutting off my geysers that are connected to the LTE. The impact on my household is severe and unacceptable.

What makes this worse is that your support teams keep giving me the same “solution” – saving my location and instructing me to switch the device off and on. This only provides a temporary fix, and within a day or two, the same issue reappears. It is a cycle of incompetence that wastes my time and proves that no one is addressing the root cause.

I have been patient, but enough is enough. This situation is beyond frustrating, and unless this issue is resolved once and for all immediately, I will be cancelling my subscription and making sure to share my experience publicly across all social media platforms. I will not hesitate to warn others about the pathetic service I have endured and the unreliability of Afrihost’s systems.

Your brand’s reputation is at stake here. I strongly urge you to take this matter seriously and ensure that it is escalated and resolved without any further delays.

Sincerely, A frustrated customer who needs this issue resolved once and for all.