Ongoing Internet Outage and Unfair Billing

I am extremely frustrated with the poor service I have received regarding my internet connection. For over a week now, we have been struggling with unstable internet, and every time we log a query, we are told there is “nothing wrong.”

Three days ago, our WiFi stopped working completely. We logged another query and were only then informed that there was an area outage. The connection briefly returned at around 3pm yesterday but went off again before 8pm, and since then we have had no service.

This morning, after yet another call, I was told that technicians are working on it but that no timeframe can be given for restoration. I asked about rebates or compensation, since I am paying for a service that I am not receiving, only to be told that no rebates are given for area outages. This is unacceptable.

I rely on the internet for my work, and this ongoing outage is directly costing me extra money as I am forced to purchase mobile data to continue working. I am essentially paying twice for connectivity, while still being billed for a service that has not been delivered for more than a week.