Ongoing Fibre Issue and Unacceptable Service

Good day,

I am writing to express my frustration and disappointment with the ongoing fibre connectivity issue, and the manner in which it is being handled.

At this point, it feels like there is continuous blame-shifting between Afrihost and Vumatel, while we, as the paying customer, are left without a working connection. This situation is not only inconvenient but completely unacceptable.

We rely on a stable internet connection to work, and due to this unresolved issue, we have already had to make alternative arrangements. Now we are being told to wait yet another day while responsibility is passed around instead of the problem being resolved.

It should not be the customer’s burden to deal with internal miscommunication or lack of accountability between service providers. We expect a clear resolution, proper ownership of the issue, and—most importantly—urgent action to restore our connection.

Please can someone take responsibility and ensure that this matter is resolved without any further delays. I would also appreciate clear communication on what is being done and a firm timeline for resolution.

I trust this will be treated with the urgency it deserves.

Kind regards,