Ongoing debit orders

I have enjoyed great service from Afrihost using their mobile data service linked to my MTN sim for a long time.

Last year I took a Telkom contract with a good data package so I did not need my Afrihost 3 gig data deal anymore, I had the 3 gig deal with Afrihost plus to increase the 3 gigs to 6 gigs.

In August 2018 I cancelled my Afrihost data, I've since realized that I have had a debit order going off for R99 and R109 now after the price increase every single month since then.

To my surprise the money being debited was for Afrihost plus (A service that has no use unless you have a data package, because you cant double nothing). So I call the call center, the agent agrees that this should've been cancelled when the data was, but they are blaming me for not cancelling it.

So now my question is why would I need to cancel something that only has value when attached to another product, you can get Afrihost plus without a data package so how can I have one without it?

Now Afrihost say they can only refund 3 months worth of premiums. What happens to the other 9 months of money you debited from me for no service. I expect a full refund because the system should've picked this up!

Never have I ever been so blatantly ****** by a company after they admitted their system is flawed.

Expect to see this post all over Social media!