Ongoing Billing for Non-Functional Fibre Service and Uncollected Router

It’s been an extremely frustrating experience. I strongly recommend avoiding Afrihost altogether. I signed up for fibre on 6 January 2026, but despite spending countless hours with their support team, they were unable to get the service working.

I was then asked to arrange a router exchange, which I did on 16 February 2026, yet no one ever contacted me to collect it. I ultimately cancelled the subscription, which never functioned in the first place, but I’m still being billed every month, despite numerous complaints and interactions with their support, accounts, and retention departments.