One thing said, another thing done (plus FORTY NINE MINUTES on hold and counting)

Signed up for fibre, you cannot do this over the phone only through the site, which is not the most convenient because as an end user I have no idea which option to choose. I don't know if transfer existing line means transfer an existing one of MY lines, or someone elses line. I had to call anyway and then sign up online after calling, which is an exercise of being on hold for many dozens of minutes.

I got the stuff ordered, delivery of the router is 2-3 business days, says the website. 3 days go by, It's Saturday and I get notice that my router is configured with the details I put in during sign up, great! Monday passes, no router. Tuesday comes, and so does my router! Switch it on, it's not configured as they said it would be. Phone tech support, they assist me but nothing is connecting. The lady put me on hold and this is where I am right now on hold for FORTY NINE minutes, who knows how long I have to wait still.