One Month of Pure Frustration - mobile voice issues

<p>Problem 1: unable to top-up airtime via the Afrihost app nor clientzone. To be able to top up airtime or view balances on the app or browser Consent has to be granted via your device.; done via a USSD code. The USSD code that allows Consent to be granted does not work on my phone although other codes do. Afrihost has been ineffective in having the issue fixed. The problem started on the day my number was moved to Afrihost, 14 April, and still continues to this, 12 May. This means I've been unable to top-up airtime or data when needed.</p> <p>Problem 2: monthly airtime not allocated. The package is month-to-month and since it started in the middle of April, the beginning of May the new monthly airtime allocation should be made. Only data was allocated. To this day no airtime allocation has been done.</p> <p>Problem 3: lack of follow up of most of the consultants. I've dealt with at least 3 different consultants during the period of a month and each time the same issue needs to be explained. It's both a waste of the client and consultant's time. Also, with an issue that hasn't been resolved for this period of time it needs to be escalated to one dedicated consultant so that the client can receive regular updates, and not the client having to initiate correspondence daily.</p> <p>Generally, Afrihost would deserve at least four stars but on these problems combined they deserve a one or less. Come on Afrihost I truly prefer 'Joy' to 'Frustration'.</p> <p>In connection with the following Ref. #GVM- ********** 8. </p> <p> </p>