On-line support non-existent

So one of the reasons I switched to Afrihost is that they offer live chat support but when I logged into their client zone to query something all online chat support is offline. So why offer the service this only leaves two options calling them on a telkom line you at cost or emailing them and hoping they respond. And when you do report it the consultant sounds so amazed. Just admit its a service you do not support anymore.

Afrihost get you act together and revert back to the service you offered that made you ISP of there year. Almost business can offer a service but what makes that business stand out is the after sales support. Remember when you lose customers you lose money which means it impacts you ability to stay e,ploy staff. Be a responsible South African based business.