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Heartless Service in a Time of Loss

I’ve never felt so broken, and unfortunately, my experience with afrihost has added to that. After losing my home and everything in it due to a devastating electrical fire, I reached out to cancel and understand that it is policy but speaking to a real person from the company. I was hoping for understanding in these dire circumstances, I received rather the worse attitude

I was met with a cold tone and zero compassion. They insisted I continue paying until March, regardless of my circumstances, as if losing everything wasn’t enough. This level of corporate apathy is deeply disheartening and shows no regard for humanity.

If anyone would like to know more about my loss or help, here’s my story: https://www.backabuddy.co.za/campaign/electrical-fire-we-lost-everything.

It’s heartbreaking to realize that in moments like this, where compassion could make such a difference, companies choose profit over people.