NOTHING BUT A PURE ****

I got debited three months after the cancellation request was placed and they say that it was settled into the arrears, I canceled the services on 23rd Nov 2019, and my debit order date is 2nd of each month. So i expect the debit order to not go through from the following months. After multiple failed requests for cancellation of services i spoke to one of the executives who actually gave a S**t about what my problem was, She spoke to her supervisor and finds that there is a credit that needs to be done, after few days i finally got a credit note for the February month's debited amount. I have waited like almost 3 weeks for the refund but with no luck, Then i spoke to another executive today 25/2/2020 regarding the refund status, she says that the money has been used for the arrears for December, now i don't owe them and neither Afrihost owes me and that everything is now settled. I still fail to understand why there was a debit for December month as i cancelled the services in december way before my debit order's date. Afrihost is not at all a good ISP, I would not recommend it to anyone.