Not what I expected

Dear Afrihost Team,

I’m writing to express my concern and a bit of disappointment regarding the delay in finalising my application.

I recently received an email from Afrihost Customer Care stating that there is no visible infrastructure in my complex and that more time is needed to investigate. However, as I’ve mentioned to the team before, Vuma installed a fibre line at my unit last year, and it was working perfectly when I was previously with VOX.

I urgently need clarity on where I stand, as I rely on a stable internet connection. If the matter cannot be resolved soon, I may have to consider cancelling the application entirely and look into an alternative provider.

I would appreciate your swift feedback on the next steps and whether this can be resolved without further delay.

And the thing is, no one calls me.this agent Queeneth even drove me more to cancel this . I thought afrihost goes the exta mile but I experience something different. Can afrihost confirm that everything is canceled and that I do not owe anything.