Not the router Afrihost...not the router!

Afrihost not really listening here...

So lodge a complaint with Afrihost on 16 June that my line was not working, it drops and cannot connect to the internet. They first said it was my router, I went and got the router tested as well as check if the router works on other premises which it did. I send this info to them but they were adamant it was the router.

The guy from Open Serve came to my house and confirmed it was not the router and all was good and that there was a fault about 160m from my connection and it will be sorted that same day, which it was not.

I took the router for a second test on Tuesday 22/06 and no problems. I went as far as buying a new router, connected, and set up...and guess what...STILL NOT WORKING! I have been without internet for more than a week and the "tech" guys are just reverting that it is the router, now I have proof it is not. I AM FED UP....they have cost me unnecessary money, wasting airtime to try and test the router as well as the cost of a router that is not needed.

So next update is either with a solution or cancellation of my services with them which I am strongly considering right about now.

Last ticket was 64BRK220621