Not receiving order

I ordered a sim card on 14/10/2017 and paid the subsequent day. I had to phone the support center for my payment to be allocated which only happened on the 17/10/2017. I was told by the agent that my package would be delivered within the week. Having not received the package in the week I phoned on the Friday (20/10/2017) and was told by an agent that my package would be delivered the following Monday (23/10/2017), which of course did not happen.

My order status only changed on 26/10/2017 to awaiting collection. Having not heard anything from the courier company I phone the support center again the following day. The agent told me that he emailed the dispatch department and would phone me back when he received a response. I haven't heard anything since from him.

Being fed up with calling I decided to submit a support call online on the 31/10/2017 of which I did not receive any response. I submitted a follow up support call on the 02/11/2017 having it also ignored. I therefore phoned the support center again on 02/11/2017 after which I was put on hold by an agent for 5 minutes and then told he couldn't help me and transferred me to a different department. When speaking to the other agent I was told that my order has been awaiting collection from their head office all this time. I set the order for delivery, I know this cause the agent even confirmed the delivery address before I told him. Also the client center showed a message in the beginning stating that my order was handed to the courier. He notified me that he will be in contact via e-mail and would change my order to delivery.

Logging in to my account yesterday (06/11/2017) my order status was still awaiting collection. I therefore decided to log another support call stating the above facts and also stating that I would put the above on hellopeter. I received a e-mail confirming the receipt of my support ticket. I logged in this morning only to find that my support ticket has disappeared? I am not sure if it was deleted.

In all this time (three and a half weeks) I spoke to 6 different agents of which only one could tell me why my order is taking to long and then subsequently doing nothing about it.

I recently cancelled bought out my contract from a network provider due to ridiculous prices and decided to migrate to Afrihost as I have been with them since 2014 (on a different data contract) only to receive the poorest service I have ever received.

I only had one simple request- Getting a service that I paid for. All my attempts have been ignored. I hope this doesn't fall on deaf ears.