Not pure Internet joy

<p>This happened at the start of the month and has just become worse.</p> <p>On the 25th/26th of January I requested a line upgrade the next day our line was down, it was back up and running on the 12th of February, when I queried why the upgrade on the line had not been processed in was informed that our line could not be upgraded. You guys could have informed me sooner. Afrihost also offers this thing where you can bundle your package but for the line upgrade I had to unbundled it (the rates are higher) so I do not have an upgraded line and I am still unable to bundle my line as it shows that the upgrade is still pending.... this is ridiculous and each time I send an email requesting feedback I get ignored. This is pathetic service can you guys fix the damn problem already </p>